FREQUENTLY ASKED QUESTIONS

At Custom Clean Pro, our 100% Satisfaction Guarantee is more than a policy — it’s our promise to you.

If you’re not completely satisfied with your cleaning, just let us know within 24 hours, and your cleaning professional will return to fix any missed areas — free of charge.

This doesn’t happen often, but when it does, your cleaner is always grateful for the opportunity to make it right.

We believe in quality, accountability, and making sure you feel great about every service.

Absolutely. At Custom Clean Pro, your billing information is fully encrypted from start to finish.

All transactions are processed through secure, PCI-compliant platforms. Always look for the padlock icon in your browser’s address bar — it’s your sign that your data is safe and protected, no matter where you book from.

Your trust means everything to us, and we take your privacy seriously.

If something doesn’t go as expected during your service, we’re here to make it right.

Please reach out to us immediately at 📱 (XXX) XXX-XXXX or 📧
[email protected], and we’ll resolve the issue as quickly and
professionally as possible.

We stand by our 100% Satisfaction Guarantee — and we’re committed to making sure you feel great about every experience with Custom Clean Pro.

Absolutely. At Custom Clean Pro, we only work with experienced, reliable, and thoroughly vetted cleaning professionals. If we wouldn’t trust someone in our own home, we won’t refer them to yours — simple as that.

Here’s how we carefully screen every professional:

• ✅ Application & Experience Review

• ✅ Phone Interview

• ✅ National Background Check

• ✅ Federal Criminal Database Screening

• ✅ Professional & Personal Reference Verification

• ✅ Final Interview

• ✅ Ongoing Client Feedback & Quality Audits

Yes — it’s time-consuming and costly. But we believe it’s the most important investment we make to ensure you always receive safe, consistent, and high-quality service.

You deserve peace of mind — and we won’t settle for anything less.

To account for travel time and variations in how long each appointment takes, we provide a 2-hour arrival window for your cleaning professional.

For example, if you’re scheduled for 10:00 a.m., your cleaner may arrive anytime between 10:00 a.m. and 12:00 p.m.

This flexibility helps ensure every client gets the time and attention their home deserves.

In the rare event that your cleaner is running behind and may arrive outside the scheduled window, we’ll contact you right away to adjust or reschedule if needed — whatever works best for you.

That’s completely up to you! You’re welcome to be home during the cleaning, or you can provide entry instructions to make things easier.

Common options include:

• Leaving a key or access code

• Providing entry via smart lock or garage code

• Using a lockbox (great for recurring cleanings)

🔐 Pro Tip: Most of our recurring clients use a secure lockbox. It allows your cleaning professional to access your home easily, and you can update the code anytime for added peace of mind.

Whatever option you choose, we’ll ensure your instructions are followed carefully and respectfully.

The day before your scheduled cleaning, a temporary hold will be placed on the card you provided during booking. This is not a charge — it simply ensures your payment method is valid.

Once your cleaning is complete, we’ll:

1. Finalize the charge on your card

2. Send a detailed receipt to your email

✅ Clean, simple, and completely cashless.

Please note: Cleaners are only paid after your payment is processed, so we work hard to keep things smooth and secure on both ends.

Absolutely! While tips are never required, they’re always appreciated — and they go a long way in showing appreciation to your cleaning professional.

You’re welcome to:

• Tip in cash directly at the time of service

• Or let us know the amount, and we’ll add it to your final payment after your cleaning is completed

A simple “thank you” is great — a tip just makes their day even better!

You’re welcome to do as much — or as little — as you’d like before your cleaning. The professionals we refer are here to help, not judge.

That said, please note:

• If the actual condition of the home significantly differs from what was described during booking, the cleaner may need to adjust the scope of the job or request additional time or payment.

• This rarely happens, but it’s important to keep things fair and ensure your cleaner is properly compensated for their effort.

🔔 Pro Tip: If something changes with your home (guests, pets, clutter, etc.) before your scheduled cleaning, just let us know at least 48 hours in advance. That way, your cleaner arrives fully prepared and ready to deliver the best results.

Our goal is to make sure your cleaner is set up for success — and that you’re 100% satisfied with the outcome.

📄 Terms of Use – Custom Clean Pro

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📌 Terms

By accessing this website, you agree to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and you accept responsibility for compliance with any local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

All content on this website is protected by applicable copyright and trademark laws.

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📥 Use License

Permission is granted to temporarily download one copy of the materials (information or software) from Custom Clean Pro’s website for personal, non-commercial, transitory viewing only. This is a license, not a transfer of ownership.

Under this license, you may not:

• Modify or copy the materials

• Use the materials for commercial purposes or public display

• Attempt to decompile or reverse engineer any software on this website

• Remove copyright or proprietary notices

• Transfer the materials or “mirror” them on another server

This license will automatically terminate if you violate any of these restrictions and may be terminated by Custom Clean Pro at any time. Upon termination, you must destroy any downloaded materials in your possession — digital or printed.

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⚠️ Disclaimer

All materials on Custom Clean Pro’s website are provided “as is.”
We make no warranties, expressed or implied, and disclaim all other warranties, including
without limitation:

• Implied warranties of merchantability

• Fitness for a particular purpose

• Non-infringement of intellectual property or other rights

We do not guarantee the accuracy, results, or reliability of materials on this website or linked websites.

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🚫 Limitations

In no event shall Custom Clean Pro or its suppliers be liable for any damages (including but not limited to loss of data, profit, or business interruption) arising from the use or inability to use the materials on our website.

These limitations may not apply in jurisdictions that do not allow limitations on implied warranties or consequential damages.

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✏️ Revisions & Errata

The materials on this site may contain typographical, technical, or photographic errors. Custom Clean Pro does not guarantee that all materials are accurate or current. We reserve the right to update or remove content at any time without notice.

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🔗 External Links

Custom Clean Pro is not responsible for the content of any external sites linked from this website.
Inclusion of a link does not imply endorsement. Use of any linked site is at your own risk.

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🔄 Modifications to These Terms

We may revise these Terms of Use at any time without notice.

By using this website, you agree to be bound by the current version of these terms.

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⚖️ Governing Law

These terms are governed by the laws of the State of Georgia , without regard to conflict of law provisions.
Any legal claim related to this site shall be brought in the appropriate courts of Georgia.

Absolutely — we understand that life happens. However, when a service is booked, that time is reserved exclusively for you, and the professionals we refer rely on scheduled work as their livelihood.

To help protect their time and income, we ask that you carefully review the following policies:

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📅 Rescheduling or Canceling in Advance

If you need to reschedule or cancel, please contact us at

📧 [email protected] or
📱 text/call (XXX) XXX-XXXX
at least 48 hours before your appointment during our business hours (Mon–Fri, 8:00 a.m. – 5:00 p.m.).

✅ With 48+ hours’ notice: No fee

⚠️ Less than 48 hours’ notice: $75 cancellation fee

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🚪 Same-Day Cancellations or Lockouts

If you cancel the same day, or your cleaner arrives and cannot access the home (due to locked doors, no entry code, etc.), a fee of $125 or the full service amount (whichever is less) will be charged.

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⏱️ Delayed Entry

If you request a specific time but there’s a delay in providing access, we may charge an additional fee to cover the wait time for your cleaner. We’ll always do our best to accommodate your preferences.

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💡 Skipping a Weekly Clean?

If you’re a weekly client and wish to skip a cleaning, your next visit will be billed at the biweekly rate. After that, your normal weekly pricing will resume (unless you skip multiple appointments, in which case rates may adjust accordingly).

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All cancellation fees go directly to the cleaning professionals as partial compensation for lost work time.

Thank you for helping us protect their time and make Custom Clean Pro a great experience for everyone.

At Custom Clean Pro, we stand by our 100% Satisfaction Guarantee. The cleaning professionals we refer take pride in delivering outstanding service — every time.

If you’re not satisfied with your cleaning, please contact us within 24 hours of your appointment. We’ll gladly coordinate with your cleaning professional to return and address any concerns.

They’ll appreciate the opportunity to make things right and be fairly compensated for their time and effort.

We believe in fair outcomes for both clients and cleaners — and we’re committed to ensuring you feel great about every service.

📄 Custom Clean Pro – Terms & Conditions (Section 1 of 4)

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🧾 Welcome & Agreement

Thank you for choosing Custom Clean Pro! Please read through the following terms and conditions carefully. By booking service with us, you acknowledge that you have read, understood, and agree to the terms below.

These terms help us deliver the best experience possible to both you and the independent cleaning professionals we refer.

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🚫 Service Limitations

While we strive to accommodate as many requests as possible, certain services fall outside our scope. Here’s what we want you to know:

1. Right to Refuse or Cancel: We reserve the right to refuse or cancel any service for any reason.

2. Pets: While we are pet-friendly, we are not responsible for the health, safety, or supervision of pets. Please ensure they are secured during cleanings.

3. Damage Waiver & Liability: We are not liable for damage due to:

o Normal wear and tear

o Improper installations

o Items valued over $200 not disclosed in writing prior to service

Examples of limited-liability items include:

• Carpet Snags: Often caused by vacuuming over worn carpet loops

• Broken Blinds: Aged, sun-exposed blinds are fragile

• Improperly Hung Wall Decor: Items not securely mounted may fall when dusted

• Valuable Collectibles & Art: Please inform us of any irreplaceable items in writing

• Specialty or Antique Furniture: If it requires specific care, notify us and provide preferred products if needed

4. Utilities: Cleanings require access to running water and electricity. If unavailable, we’ll need to reschedule.

5. Ladders & Heights: For safety, cleaning professionals will not use ladders. Telescoping tools are used for high surfaces.

6. Heavy Lifting: Cleaners will not move large furniture or appliances. We’ll clean around and under where safely reachable.

7. Extremely Neglected Homes: For homes with severe clutter, hoarding conditions, or hazardous materials, we’ll assess and discuss service limitations upon arrival. Photos may be taken internally (not shared externally) for training purposes.

8. Biohazards: We do not clean animal feces, urine, or other hazardous biological materials.

9. Non-Solicitation Agreement: By using Custom Clean Pro, you agree not to solicit referred cleaners for direct hire. A $1,000 referral fee will be assessed if a client bypasses Custom Clean Pro and hires a professional privately without notice.

10. Hold Harmless Agreement: You agree to hold Custom Clean Pro and its representatives harmless from any claims, losses, or damages resulting from services provided by referred professionals.

11. No Warranties Implied: Services are provided “as-is.” We cannot guarantee any particular outcome or result, especially in unusual conditions.

Nope — never. At Custom Clean Pro, you’re not locked into any long-term contract.

If you choose to book recurring service and later decide to pause, skip, or cancel, just follow our rescheduling and cancellation policy. We’ll gladly adjust your cleaning schedule with no hassle or pressure.

We’re here to earn your trust each visit — not trap you into anything.

While the cleaning professionals we refer take great care in every home, accidents can occasionally happen — though they are very rare.

To help prevent issues, we recommend:

• Communicating clearly about any delicate or irreplaceable items

• Requesting that certain valuables be left untouched if needed

It’s important to note that Custom Clean Pro is a referral agency, not the employer of the cleaning professionals. Each independent cleaner is fully responsible for their own work.

That said, every cleaner we refer carries independent liability insurance, specifically designed to protect both you and them in the event of accidental damage. Should anything occur, they will handle the matter promptly and professionally.

🔐 Privacy Policy – Custom Clean Pro

Your privacy is very important to us. At Custom Clean Pro, we are committed to maintaining the confidentiality and security of your personal information. This Privacy Policy outlines how we collect, use, and protect your information.

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📋 Information We Collect

We may collect personal information such as:

• Your name

• Email address

• Phone number

• Home address

• Booking details and preferences

• Payment information (securely processed by third-party systems)

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🔍 How We Use Your Information

We use the information we collect to:

• Schedule and manage your cleaning appointments

• Communicate with you regarding service updates

• Provide customer support

• Process payments securely

• Improve our website and user experience

We will only use your information for the purposes for which it was collected, unless you give us explicit consent otherwise or it is required by law.

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🛡️ Data Security

We protect your personal information using reasonable and appropriate safeguards to prevent unauthorized access, disclosure, copying, modification, or loss.

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📆 Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected — such as completing a cleaning service or maintaining transaction records for legal or financial reasons.

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🧾 Your Consent

By using our website and booking services, you consent to the collection and use of your personal information as described in this policy. You may withdraw your consent or request access to your personal data at any time by contacting us at:

📧 [email protected]

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🔄 Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we do, we will revise the “last updated” date and notify users via our website.

Last updated: [May 10th, 2025]

🛡️ Trusted Professionals, Handpicked for You

At Custom Clean Pro , we operate as a domestic referral agency, which means our job is to carefully vet experienced, reliable cleaning professionals — so you don’t have to. We only refer cleaners we’d feel confident inviting into our own homes.

Could you find someone on your own? Sure.

But we invest real time and resources into:

• Background checks

• Work history verification

• Interviews and reference calls

We do the hard part so you can enjoy high-quality cleaning with total peace of mind. The professionals we refer are known for being friendly, thorough, and committed to consistently delivering excellent results.

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😊 Cleaner + Client Happiness = Success

Sometimes, things just don’t click between a client and a cleaner. That’s where we shine. If you ever feel the match isn’t right, just let us know — we’ll refer someone new who better fits your needs.

It’s not just about the clean — it’s about the relationship.

We’re here to make sure both you and the cleaner are happy with every visit.

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📅 Reliable Scheduling & Communication

We use streamlined scheduling tools and maintain a pool of vetted professionals to ensure you’re never left without service.

If your regular cleaner isn’t available:

• We’ll offer an alternative

• We’ll notify you right away

• We’ll support you every step of the way

We’re available during business hours to answer questions, resolve concerns, or adjust your schedule.

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🔄 Flexibility That Works for Everyone

The referral agency model also gives domestic professionals the flexibility to manage their schedules while still providing exceptional service. That flexibility allows them to take care of their families — and yours — with balance and care.

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🧼 Can I Provide My Own Products?

Yes! Many clients love having open communication with their referred cleaners. If you have:

• Specific preferences (like eco-friendly or allergy-safe products)

• Sensitive surfaces (like marble, stone, or stainless steel)

Just let us or your cleaner know ahead of time. They’ll be more than happy to accommodate.

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📝 Teamwork & Boundaries

We encourage teamwork — but also recommend boundaries. You may:

• Give your referred cleaner a written list of tasks

• Walk through the results after the job is done

But please avoid instructing how to perform the work step-by-step, as this may create an unintended employment relationship.

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🔐 Safety & Security

We take security seriously. Every domestic professional referred by Custom Clean Pro is subject to:

• A national and local background check

• Screening for professionalism and trustworthiness

For additional security, we recommend using a lockbox so only authorized individuals can access your home.

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🚫 Independent Workers, Not Employees

It’s important to understand: the professionals we refer are not our employees. We act as the matching point between trusted professionals and clients who want reliable service.

That’s how we’re able to offer:

• Flexible service options

• Open communication

• Ongoing satisfaction support

And it’s also why we confidently offer a 100% Satisfaction Guarantee . Happy clients and happy cleaners — that’s the Custom Clean Pro way.

At Custom Clean Pro, we offer transparent, flat-rate pricing based on your home size and cleaning preferences — so there are no surprises at checkout.

Just fill out our quick Booking Form to see your exact price, choose your preferred date, and let us handle the rest.

✅ No hourly guesswork

✅ No hidden fees

✅ Just simple, upfront pricing — the way it should be

Gift cards from Custom Clean Pro are the perfect way to treat someone to a cleaner, more relaxing home — and they’re easy to send!

• 💳 Gift cards can be purchased online

• 📧 Delivered instantly via email

• 🧼 Redeemable toward any of our cleaning services

Whether it’s for a housewarming, birthday, new baby, or just because — giving the gift of clean is always appreciated.

Absolutely! The cleaning professionals we refer are happy to tailor your service to fit your needs.

You’ll find a full list of optional extras on our Cleaning Packages Section — and you can easily select any of them during booking.

Have a unique request or need clarification? Just give us a call at (XXX) XXX-XXXX and we’ll make sure everything’s covered.

Yes — the cleaning professionals we refer come fully equipped with all the tools and products needed to leave your home spotless.

Each cleaner brings:

• High-quality cleaning products

• Trusted tools and equipment

• Years of experience and professionalism

At Custom Clean Pro, we’re proud to stand behind every clean with our
100% Satisfaction Guarantee — so you can feel confident your home is in great hands.

Absolutely! Custom Clean Pro proudly serves Atlanta, GA and many surrounding communities. We bring top-rated residential, commercial and short-term rental cleaning to neighborhoods all across the metro area.

We currently serve (but are not limited to):

Atlanta, Decatur, East Point, College Park, Hapeville, Forest Park, Morrow, Ellenwood, Riverdale, Jonesboro, Stockbridge, Lithonia, Conyers, Stone Mountain, Tucker, Smyrna, Marietta, Vinings, Sandy Springs, Dunwoody, Chamblee, and Brookhaven.

If you don’t see your city listed, contact us directly — we may still be able to help!

Not sure which cleaning service is right for you? Let’s break it down.

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🧼 Standard Cleaning

Perfect for recurring maintenance of a well-kept home.

Our Standard Clean is designed for homes that have been professionally cleaned within the last month and are in generally good

condition. It’s ideal for keeping things fresh, tidy, and under control on a regular basis.

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🧽 Deep Cleaning

The best starting point for first-time visits or homes that need extra attention.
If your home hasn’t been professionally cleaned in a while, our Deep Clean gives our team the time, tools, and detailed focus they need to tackle built-up grime and reach overlooked areas. It sets the foundation for successful recurring cleanings moving forward.

Pro Tip: Once your Deep Clean is complete, switching to our Standard Cleaning is the perfect way to keep things looking great.

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Got Priorities? Tell Us.

If there are specific areas you’d like us to focus on during your Deep Clean, just let us know! We’ll make sure they’re included in your customized service plan.

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Still have questions about which to choose?

We’re here to help you get the best clean for your space.

Or

Perfect for homes that need a refresh without the deep clean. Our Standard Cleaning is ideal for regularly scheduled visits—great for spaces that have been professionally cleaned in the past month and are kept in generally good condition.

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🛋️ Living Areas & Bedrooms

We’ll make your home feel fresh, cozy, and spotless:

• Vacuuming, sweeping, and mopping of all floors

• Cobweb removal throughout

• Dusting of all surfaces, furniture, and décor

• Cleaning of ceiling fans, blinds, vents, and light fixtures

• Window sills and baseboards wiped down

• Beds tidied and made

• Light switch plates sanitized

• Doorknobs disinfected

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🚿 Bathrooms

We bring back that sparkling clean feeling:

• All sinks, countertops, tubs, showers, and fixtures cleaned and disinfected

• Toilets scrubbed and sanitized

• Floors mopped and disinfected

• Mirrors polished to a streak-free shine

• Light fixtures, vents, blinds, and fans dusted

• Cabinet and drawer exteriors wiped clean

• Cobwebs removed

• Trash emptied and cans cleaned

• Carpets vacuumed (if applicable)

• Switch plates and doorknobs thoroughly sanitized

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🍽️ Kitchen

• A clean kitchen is a happy kitchen—leave the grime to us:

• Floors swept and mopped

• All surfaces thoroughly dusted

• Countertops, sinks, and fixtures cleaned and disinfected

• Appliance exteriors wiped down

• Microwave cleaned inside and out

• Cabinets and drawers (exterior only) wiped down

• Stove tops, drip pans, and knobs scrubbed clean

• Stainless steel surfaces polished

• Range hood exterior cleaned

• Ceiling fans, blinds, vents, and light fixtures dusted

• Trash emptied and can wiped down

• Light switches and doorknobs disinfected

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Ready to Come Home to Clean?

Schedule your standard cleaning today and enjoy peace of mind with a home that’s consistently fresh, tidy, and cared for.

Deep Cleaning Service

Haven’t had a professional clean in a while? We’ve got you covered.

Our Deep Cleaning is perfect for homes that need a more thorough, top-to-bottom reset. This service allows our team the extra time and attention to detail needed to reach every corner and restore that fresh, just-cleaned feel. Once complete, you’ll be all set to switch to our Standard Cleaning for easy maintenance!

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🛋️ Living Areas & Bedrooms

We go beyond surface-level with a detailed approach:

• Floors vacuumed, swept, and mopped

• Cobwebs removed from ceilings and corners

• Every surface, shelf, and decorative item carefully dusted

• Ceiling fans and light fixtures thoroughly cleaned

• Blinds, vents, and baseboards wiped down

• Window sills and tracks cleaned

• Door frames and facings wiped

• Switch plates and doorknobs sanitized

• Beds made with care

• Furniture vacuumed and wiped — including under cushions and beneath

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🚿 Bathrooms

Our deep clean brings serious sparkle:

• Sinks, counters, bathtubs, showers, and fixtures cleaned and disinfected

• Toilet scrubbed and sanitized inside and out

• Floors deep cleaned and disinfected

• Mirrors polished to perfection

• Cabinet and drawer exteriors wiped down

• Ceiling fans, vents, and blinds cleaned

• Window sills and tracks cleaned

• Baseboards wiped

• Door frames, switches, and doorknobs cleaned and sanitized

• Trash emptied and bins wiped down

• Carpets (if any) vacuumed

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🍽️ Kitchen

A pristine kitchen, from surfaces to stainless steel:

• Floors swept and mopped

• Heavy-duty dusting of all surfaces

• Cobwebs removed

• Ceiling fans, vents, blinds, and light fixtures cleaned

• Counters, sinks, and fixtures scrubbed and disinfected

• Exterior of all appliances wiped down

• Cabinets and drawers cleaned (exteriors only)

• Microwave cleaned inside and out

• Stove top, drip pans, knobs, and range hood scrubbed

• Stainless steel polished to a streak-free finish

• Window sills, tracks, door facings, and baseboards wiped

• Furniture vacuumed and cleaned (where applicable)

• Switch plates and doorknobs disinfected

• Trash taken out and bins cleaned

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Let Us Do the Heavy Lifting

A Deep Clean gives your home the fresh start it deserves—and sets the foundation for hassle-free ongoing cleaning.

✅ Ready for a clean slate? Let’s get started.

Move In / Move Out Cleaning

Our most detailed, top-to-bottom cleaning service.

Whether you’re moving in, moving out, or preparing a property for the next occupants, this comprehensive clean is perfect for homeowners, tenants, landlords, real estate agents, and property managers.

We’ll leave the space fresh, spotless, and ready for new beginnings. (Please ensure the home is vacant with water and electricity available prior to service.)

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🛋️ Living Areas & Bedrooms

We get every inch guest-ready:

• Floors vacuumed, swept, and mopped

• Cobwebs removed

• All surfaces, fixtures, and built-ins dusted

• Ceiling fans and lighting fixtures cleaned

• Switch plates and doorknobs disinfected

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🚿 Bathrooms

Sanitized and sparkling for the next resident:

• Sinks, countertops, tubs, showers, and fixtures deep cleaned and disinfected

• Toilets sanitized inside and out

• Floors scrubbed and disinfected

• Mirrors polished

• Cabinet and drawer interiors & exteriors cleaned

• Ceiling fans and fixtures wiped down

• Trash removed, carpets vacuumed

• Light switches and doorknobs thoroughly disinfected

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🍽️ Kitchen

A clean kitchen makes a great first impression:

• Floors swept and mopped

• Cobwebs removed and surfaces dusted

• Sinks, counters, and fixtures sanitized

• Interior & exterior of all appliances cleaned

• Cabinets and drawers (inside and out) wiped down

• Stove tops, burners, drip pans, and knobs scrubbed

• Range hood cleaned

• Stainless steel polished

• Light switches and doorknobs sanitized

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🚪 Garage & Patio

Because curb appeal counts:

• Floors swept clean

• Cobwebs removed from corners and ceilings

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🧼 Whole Home Details

We hit the often-overlooked areas to ensure a full reset:

• Trash removal throughout the home

• Interior window glass cleaned

• Window sills and tracks wiped down

• Baseboards, vents, and blinds dusted and cleaned
(Note: We avoid wiping down thin metal or plastic blinds to prevent damage.)

• Door frames and facings wiped

• Walls spot-cleaned where possible (some marks may require paint touch-ups)

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Moving Made Easier

Let us take care of the cleaning while you focus on your move. Whether you’re handing over
keys or settling into a new place, we’ll make sure it shines.

📦 Ready for a stress-free move? Let’s get your clean booked.

Custom cleaning, on your schedule.

Need a flexible option that fits your specific needs? Our Hourly Service is perfect when you have a unique list of tasks—or just want to focus on certain areas of your home. This includes services often considered add-ons with other packages.

You set the priorities. We bring the clean.

⚠️ Please estimate your needed time carefully to ensure our team has enough time to complete your list. A minimum of 3 hours is required.

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Ideal For:

• Special requests or one-time projects

• Partial cleanings (specific rooms or areas)

• Add-ons and extras you can’t get with standard packages

• Pre-event or post-event cleanups

• Light organizing or surface-level refreshes

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You Decide, We Deliver

From scrubbing baseboards to wiping out the fridge, the hourly option is as flexible as you need it to be.

🕒 Got a list? We’ve got the time.

Need a little extra? We’ve got you.

Enhance your cleaning service by adding any of these extras. Whether it’s inside appliances, light organizing, or pet hair removal, these targeted add-ons let you customize your clean to fit your exact needs.

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🧊 Inside Refrigerator

Interior wiped down and disinfected (freezer excluded unless requested).

Please empty the fridge before service.

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🔥 Inside Oven

Degreased and deep cleaned for a like-new shine inside.

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🗄️ Inside Kitchen Cabinets

Cabinet and drawer interiors cleaned throughout the kitchen.

Please empty contents before your appointment.

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🛁 Inside Bathroom Cabinets

Cabinet and drawer interiors cleaned in all bathrooms.

Please empty contents before your appointment.

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🪟 Interior Windows

We’ll clean the inside of all reachable windows for a clear, streak-free view.

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🪞 Blinds

Dusting and wipe-down of selected window blinds.

Note: We avoid detailed cleaning of metal or plastic mini-blinds to prevent bending or breakage.

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🎨 Spot-Clean Walls

We’ll gently clean reachable areas with soap and water.

We’re cautious with painted surfaces—some marks may require touch-up paint.

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🗂️ Light Organizing

Closets, drawers, cabinets, clothes, linens—decluttered and organized.

$44/hr per cleaner.

Two cleaners for one hour = 30 minutes of organizing each. Let them know your priorities when they arrive.

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🐾 Pet Hair Removal

We’ll take extra time to remove pet hair from floors and carpets.

Note: Does not include upholstery—see service details for that option.

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🧺 Load of Laundry

Wash, dry, and fold service.

Let us know about any special fabric or laundry instructions ahead of time.

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Make It Your Clean, Your Way

Add any of these to your scheduled cleaning for a fully personalized experience.

✨ Want to include one of these extras? Just let us know at booking.

Our focus is on delivering a safe, high-quality clean every time.

To ensure the best experience for both clients and cleaning professionals, there are certain services we’ve chosen not to provide—based on safety, liability, or quality concerns.

If you’re unsure about any item or have a unique request, don’t hesitate to reach out. We’re happy to help you find the right solution, even if that means referring you to a trusted partner.

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❌ During Other Services

We cannot clean while other services (e.g., plumbing, construction, painting) are being performed in or around the home.

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❌ Heavy Lifting

No moving large or heavy objects like:

• Refrigerators

• Stoves

• Large tables

• Furniture

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❌ Delicate Items

We do not move or clean:

• Vases

• Fragile décor

• Hung pictures or artwork

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❌ High-Reach Areas

We only clean areas reachable with telescopic tools.

If an area is too high or unsafe to access, we’ll let you know and refer a specialty service if needed.

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❌ Upholstery Pet Hair Removal

Our team does their best with furniture vacuuming during Deep Cleans, but we don’t guarantee full removal of excessive pet hair from upholstery due to time and quality limitations.

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❌ Exterior Window Cleaning

We focus on interior-only window cleaning.

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❌ Odor Elimination

We do not provide treatments for strong odors like:

• Mold

• Smoke

• Animal waste

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❌ Appliances

We do not clean the interiors of:

• Dishwashers

• Washing machines

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❌ Sensitive Environments

We do not clean homes with:

• Rodent or insect infestations

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❌ Paint Removal

We do not remove paint from surfaces.

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❌ Post-Construction Cleaning

This type of cleanup is outside our scope of services.

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❌ Floor Restoration

We do not provide deep carpet or floor services such as:

• Steam cleaning

• Polishing

• Waxing

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❌ Deep Wall/Baseboard Stain Removal

We avoid attempting to remove heavy stains that may damage paint or finishes. Some marks may need painting rather than cleaning.

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Questions? Let’s Talk.

We want you to have a great experience. If you have concerns about what’s included—or if you need help with something we don’t cover—just give us a call. We’ll help you find the best path forward.

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